Notices & guarantees

Customer rights

Customer rights

We take pride in serving our customers. It is our raison d'être, our pride, and our passion. At Vision Express we believe that each customer is unique and our aim is to satisfy him/her completely.

This is why we have developed a customer bill of rights that we aim to live by every day.

Our Customers' rights

  • The right to feel special
  • The right to be recognised
  • The right to services and products that are adapted to their needs
  • The right to freedom of choice
  • The right to quality services and products
  • The right to understand
  • The right to always be considered sincere
  • The right to have their interest protected
  • The right to change their mind
  • The right to be delighted

Please select one of the links below for more information about how we ensure total satisfaction for each one of our customers: