Vision Express Opticians - Vision taken seriously

PRSI Entitlement.

Regular eye tests are important, which is why we recommend you have an eye test at least every two years

Your entitlement.

If you qualify for PRSI or Medical Card assistance, we can provide you with an application form. When authorised, this entitles you to a free eye test. The voucher can also be used towards the cost of glasses from alternative ranges.

We have a wide selection of frame styles to choose from all fitted with standard lenses. Your entitlement can be used towards the cost of glasses from an alterative range.

How to claim your benefit

Whether you have had an eye test or planning one you may be able to claim the cost back under PRSI entitlement. Application forms are available in-store please ask a member of staff.

Medical Card holders must first apply to your Health Board, application forms are available in-store please ask a member of staff. Once you have received your authorisation from the Health Board, call us to make an appointment. Remember, to claim your benefit you must bring in your form at the time of your appointment.

Leave Feedback

Your feedback is welcomed

At Vision Express we are committed to excellent customer service and care. All genuine feedback from our customers is viewed as invaluable in order for us to constantly review and improve our service levels and all comments are welcomed, be they good or bad.

Should you be dissatisfied with our service or products then please bring this to the attention of the management team in store who will try to resolve any issues that you have.

If you are unhappy with the outcome of your complaint in store then the matter should be brought to the attention of the Customer Service Manager.

Your complaint will be acknowledged within 2 working days, and you will receive details of the proposed resolution within 5 working days

While we are confident in the abilities of our management teams in store, should you wish to contact us further please feel free to do so at:

Phil Heron, Customer Service Manager:

Vision Express, Ruddington Fields Business Park, Mere Way, Ruddington, Nottingham, NG11 6NZ. Alternatively telephone 08000 382 177, fax on 0115 988 2325 email to or contact us through our website.

Your Safety

All Vision Express practices, practitioners and staff are committed to operating and maintaining effective systems for infection control to protect both patients and staff. We comply with all relevant Health and Safety Executive legislation and Medicines and Healthcare products Regulatory Agency requirements.