Free 100 day returns guarantee explained
We’re confident you’ll love your new glasses, but if you change your mind, simply return them with proof of purchase within 100 days and we promise to exchange or refund your purchase.
How to return or exchange an item
Refunds will only be made to the debit or credit card used for the original purchase.
Please make sure any items to be returned are separated by their original order numbers, with a returns label created for each. Items from multiple orders cannot be returned together.
IMPORTANT INFORMATION REGARDING CUSTOMS LABELS:
After you have downloaded your pre-paid returns label you will need to complete a customs form for goods leaving the Republic of Ireland to the UK to also accompany your parcel.
You can get all the customs forms you need at your local An Post branch. But to speed the process up, you can also print these forms at home. You can always ask a member of staff in branch if you have any questions.
How it works:
1. Find the customs form you need
When sending packets or parcels to destinations outside the European Union, a completed customs declaration is required and is available from your post office. An Post provides two customs forms:
- CP72 for parcels or items with a value in excess of €300
- CN22 for all other items
All customs information must be in English.
2. Complete, sign and attach custom forms
The sender is legally responsible for the information on the customs declaration, so it’s important to ensure that it is accurate and complete.
Put your customs form on the front of the item, as near as possible to the top left-hand corner - just don't cover up the address.
How to complete a CN22 customs form
CN22 are customs forms, used when sending goods internationally. The forms are scanned by optical character recognition, so it is important to fill them in legibly, with as much information as you can, to avoid delays in your items being received.
Customs have a statutory right to examine all parcels coming into the UK. This may cause delays to delivery.
For more information please visit An Post’s customs information page here:
- We are only able to make refunds to the debit or credit card used for the original purchase.
- Please ensure any items to be returned are separated by their original order numbers, with a returns label created for each. Items from multiple orders cannot be returned together.