Free 100 day returns guarantee

When returning an item from Ireland, your parcel must include a completed customs declaration form along with your pre-paid return label.

You can pick up the forms at your local An Post branch, or print them at home if you want to save time. If you have any questions, a member of staff in branch will be happy to help.

Which customs form do I need?

A customs declaration is needed when sending goods outside the European Union. An Post provides two types of forms:

• CP72 for parcels or items worth more than €300

• CN22 for all other items

All customs information must be completed in English.

How to complete your customs form

The sender is legally responsible for the information on the form, so please make sure everything is accurate.

• Fill in the form clearly and with as much detail as possible. CN22 forms are scanned automatically, so legible writing helps avoid delays.

• Sign the form once completed.

• Attach the form to the front of your parcel, as close as possible to the top left corner. Do not cover the address.

Customs may examine parcels entering the UK which can cause delays.

If you need more help, you can visit the customs information section on the An Post website.

• You have 100 days from the date of purchase to return any item bought online or in store.
• All products must be returned in the same condition as when purchased.
• All original packaging, parts and accessories must be included.
• For in store purchases, your receipt is required as proof of purchase.
• Online orders must be returned through our online returns process. They cannot be returned in store.
• We'll exchange your glasses for a new pair or offer a refund to the same value. You can also upgrade your glasses within 100 days by paying the difference.
• Refunds can only be made to the original payment method.
• Your statutory rights remain unaffected.