At Vision Express, we work hard to totally satisfy our customers. Your feedback is valuable to us, to help us identify how we can improve our service to you, and to reward our colleagues and encourage them to be the best they can be.

Thank you for submitting your feedback.

Thank you for contacting Vision Express, your message has been received and has been forwarded for the attention of our Customer Care team. We welcome all feedback and aim to provide you with a personal response within 48 hours. However, if your enquiry is urgent and requires an immediate response then please do not hesitate to contact a member of our Customer Care team directly by telephone on 08000 382 177 or your local Vision Express.

Thank you for your patience whilst we work to provide your response.

Yours Sincerely
Customer Care Team

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Vision Express respects your privacy and will not share your personal data with any third parties. Your details, including your name, address and e-mail address may be used by Vision Express to keep you informed about future products and services.

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Please feel free to contact our Customer Care Team directly via the following methods:

  • Email:
  • Telephone: (+44)8000 382 177
    Please note, calls may be recorded for training and quality purposes
  • Address: Customer Service Department, Vision Express, Ruddington Fields Business Park, Mere Way, Ruddington, Nottingham NG11 6NZ
  • Customer Services Opening Hours:
    Monday to Friday - 8:30am to 7pm
    Saturday - 9am to 5pm
    Sunday - 10am to 4pm

For contact lens enquiries:

  • Telephone: (+44)800 298 3344
  • Contact Lens Opening Hours:
    Monday to Friday - 8:30am to 7pm
    Saturday - 9am to 5pm
    Sunday - 10am to 4pm

To view our complaints procedure click here.