Product recalls

Vision Express are committed to the health and safety of our customers and to providing products that are safe and compliant supported by our optical professionals. In the event of a product recall, we work swiftly to block the item from being sold and remove it from our stores.

Bausch + Lomb

Vision Express has been notified of a voluntary recall by Bausch + Lomb of certain lots of Biotrue® contact lens solution, ReNu® MPS Multi-purpose solution sensitive eyes, ReNu® MultiPlus contact lens solution and Ophtaxia® eye wash solution due to a compliance issue with its sterilisation process at a third-party supplier, which impacted products sold in February.

We will be contacting all customers who may have been affected by this recall, but if you do have the products we would recommend entering the product number into the Bausch + Lomb website and following their guidance on next steps.

If your product is being recalled, we invite customers to visit their local Vision Express store and we will be able to recommend an alternative contact solution.